Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Questions
We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or . We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
Please note: If you want to pay via credit card and are using AMEX, you have to proceed to first, and then select the option "Pay with Credit or Debit Card" inside . If you need help with that, please contact our customer service.
To place an order, select the items you wish to purchase and click “Add to cart”. Once you have finished shopping, proceed and click “Checkout” then you will need to enter your details.
In the next step click "continue to shipping" to see the shipping costs and select your preferred payment method, either Visa or cash on delivery.
To finalize your purchase, click "complete order" and you will receive a five-digit order number, keep this number handy as you will need it for order tracking / verification.
Shipping all over Egypt within 2-4 business days.
Shipping Fees :
Zone 1: Cairo & Giza 55 L.E
Zone 2:Dalta and Canal 65 L.E
Zone 3: Upper Egypt 80 L.E
Zone 4: Hurghada, Matrouh & Sahel, New Valley & Red Sea, South& North Sinai, Sharm El-Sheikh, Marsa Alam, Siwa, Ain Sokhna & New Capital 100 L.E
We have an easy exchange & return policy. You can contact us via our facebook or Instagram page and receive a full refund or exchange within 14 days from receiving it but the order must be in its original condition, package & proof of purchase, as well as paying refund / exchange fee.
We are introducing a contemporary and innovative approach to silver jewelry, where all of our products are crafted from pure 925 sterling silver and the rose gold / gold products are plated with 18 karat gold. Our pieces are stamped with silver 925 by the Egyptian stamp authority, giving them a fashionable and sophisticated appeal, that make them perfect for everyday wear.
