At Dabu Jewels, we prioritize your satisfaction and aim to make returns as smooth as possible.

• Easy Returns Within 14 Days: You can return your purchase within 14 days of the delivery date.

• Eligibility for Returns: Items must be in the same condition as received, unworn, unused, and in their original packaging. A receipt or proof of purchase is required.

• Incomplete Returns: If any part of the product or its packaging is missing, the courier cannot process the return.

• Change of Mind Returns: If you wish to return an item for reasons other than a defect, return fees will apply and must be covered by the customer.

• Manufacturing Faults: For items with manufacturing defects that cannot be replaced or repaired, a full refund will be issued within 2-4 working days of your request.

• Online Payment Refunds: For debit or credit card payments, refunds will be processed within 7-14 days, depending on your bank.

• Cash on Delivery (COD) Refunds: For COD orders exceeding 2,000 EGP, refunds will be processed through online banking.

For return or exchange requests, please contact us on our Facebook or Instagram pages for further assistance.

We’re here to ensure you have the best experience with Dabu Jewels!